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A Day In The Life Of A Pain Clinical Specialist With Holly Frankenberg

Posted on October 12, 2022

MSP 107 | Clinical Specialist


Those not that well-versed in medical sales tend to confuse a sales representative with a clinical specialist. They may be working hand-in-hand, but their responsibilities largely differ from each other. Shedding light on this with Samuel Adeyinka is Holly Frankenberg, who provides a glimpse into her career as a clinical pain specialist. Holly talks about the necessary characteristics to succeed in this position, her experiences working with sales reps and other healthcare providers, her biggest challenges, and the most powerful moments she will never forget. She also explains the advantages of being in customer service before transitioning into the clinical specialist position and gives some valuable advice for those who want to follow in her footsteps.

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A Day In The Life Of A Pain Clinical Specialist With Holly Frankenberg

In this episode, we have with us another special guest who goes by the name Holly Frankenberg. What makes Holly unique is that she was a customer service rep for the medical technology company she works for before she became a clinical specialist with that same company, which gives her a thorough understanding of the role she eventually stepped into.

This interview is going to go in-depth on what it means to be an associate sales rep versus a sales rep versus a clinical specialist in the medical device sales space. I get those questions a lot when it comes to medical device sales. This interview is going to give you some insight. As always, we do our best to bring you guests that have this insight that bring innovation and bring different perspectives to the medical sales industry. Thank you for reading. I do hope you enjoy this interview.

Holly, how are we doing?

I am doing good. Thanks for having me.

Glad to have you on the show. Why don’t you tell everybody who you are and what you do?

My name is Holly Frankenberg. I am a Clinical Specialist in the Hudson Valley, which is Upstate New York. I’ve been in the company that I work for for a few years and in the field for about a year and a half.

You’ve been with that company for a few years but only in the field for about a year and a half. What were you doing for the previous few years?

Right out of college, I got an entry-level position with their customer service or inside sales team, fielding phone calls and processing orders. I got a good sense of how a med tech company operates from the inside and in a low-pressure setting. I moved on to being a contract analyst for our spine therapies, more like overarching strategies and more like 10,000 foot level versus the day-to-day operations of what customer service was doing. I got some good experience there. I’ve been out Upstate New York as a clinical out in the field.

That’s a pretty unique introduction to becoming a clinical specialist. You said you started off as a customer service representative. Tell us a little bit about what that role is like. What were you doing?

It was in-house, just basically supporting our field employees as well as our customers and patients. Whoever would call that 1-800-MEDTRONIC number and however they needed to help, you would assist them. Whether it was like our employees like our field employees, we’d help them with either tracking issues, billing issues, that thing or returns. A lot of customers would call in returns. If there were patient issues with their devices, we’d field them to the right team.

With a lot more of the day-to-day operations of a med tech company, I got exposure to the clinical specialist position because a lot of clinical specialists would call in. I would think to myself, “What’s the difference between a clinical specialist and a sales rep?” I knew they both were in the field in some capacity. That’s what sparked my interest to pursue that position.

When you were a customer service rep, did you always want to be in sales or was it not even on your mind?

Sales was always in my mind. Before coming to the company, I was a nursing assistant at an outpatient orthopedic surgery center. I got my first glimpse into med tech and thought it was an exciting industry and role to be in the field and have autonomy over your day. As well as triaging and every day is different. I thought it was an exciting position. That’s where I got my first exposure and then seeing and interacting with clinical specialists from the inside. I would connect with them, do field ride-alongs and everyone I talked to was very helpful about informational interviews, ride-alongs, that thing and helped me develop on my career path.

You went from college to nursing assistant, found out about the company and said, “I want to try my hand in customer service,” then the rest is history. That’s a cool career track. I’m assuming a hard yes but let me hear from you. Would you say that having all that experience with customer service has given you a leg up in understanding how to be the best asset in the role of a clinical specialist?

It built such a solid foundation on what all the internal departments do to support the field. I joke with people on my team that if there’s an email where you have no idea what supply chain is asking you for or what contract is asking you for finding. I’m the translator for what information they need from us. It helps. It’s a great low-pressure setting to build that foundation where I can now utilize those translational skills in the field.

A lot of our readers are completely naive about the industry. They don’t know the details and you’re a clinical specialist, which is not a sales rep. Not an associate sales rep. I would love for you to color us in and talk to us about each role. What is a clinical specialist? After you tell us that, give us the other two but first, what is a clinical specialist? What is their defined role with the company?

MSP 107 | Clinical Specialist

Clinical Specialist: Clinical specialists are the first person to cover clinical needs. They are the first line of defense to be deployed and cover day-to-day clinical activities to free up more sales representatives’ time.


The way it’s set up with the company and our pain therapies is that the clinical specialist is the first person to cover those clinical needs, so trials implants, patient meetings, that thing. We’re the first line of defense or the first person deployed to cover those day-to-day type clinical activities to try and free up more of our sales reps and our associate sales reps time to focus on building new business or maintaining current business or focusing on the sales activities that are important to our team overall. The clinical specialist is more so the day-to-day clinical resource. The sales rep and associate sales rep, they’re held to a number. They’re the ones that are steering the ship and I go where I’m needed. They find new business, meet with new patients, do all that stuff to grow the business.

Walk us through what that looks like. Let’s say I’m customer X. Who am I talking to first? You, the sales rep or the associate sales rep?

If you’re brand new to us and to either pain therapies or spinal cord stimulators or targeted drug delivery, I’d say you’re probably talking to my sales rep first to establish that relationship, find out what the needs are from the customer, as well as how we can best fit for their needs. Once we’ve developed a relationship, we have a couple of patients within their practice.

They’ll probably see more of myself, the clinical specialists, maintaining the day-to-day. The sales reps are still active in covering cases and all that stuff. I’d say the sales rep first, then once we get that relationship established. We have some patients with them. There’s some mutual trust. The clinical specialist steps in.

Don’t you cover any cases?

No, we do. We’re the first for trials, implants and patient meetings. If we only have, say, 1 or 2 cases on a particular day, usually, I’ll be the first to cover those. If we have either more in a particular day, then the sales reps will help cover those extra ones. Say we have 1 or 2 in a day, usually I’ll cover those so that they can focus on building the business. If there are days where we have 3 or 4 cases on in all different parts of the territory, the sales rep still covers cases and that kind of thing. It’s all like a team effort, for sure.

I’m not trying to beat the dead horse, but I want to have it all spelled out. Customer X is there. They meet the sales rep. The sales rep establishes a relationship. Me, customer X, wants to use products and now a surgery is up on the schedule then you are sent out to go cover that case. Now, if I want to continue using more and I have more surgeries I want to use it for, the sales rep will take the spillover that you’re not covering.

Essentially, it’s a day-to-day. It depends on how busy a particular day is. For the customer, they’re meeting with the sales rep to first establish those needs and figure out what they’re interested in doing. It’ll mostly be me for the clinical like patient meetings, post-out meetings, covering the case. Anything that I can do to help free up the sales rep’s time. If there’s a particular day where we have a ton of cases or a ton of stuff going on, then we’re all in cases that day.

Are you close with the associate sales reps as well?

Me and my rep and my associate rep we’re on a text chain all day, every day. We communicate. We are in constant communication. I think this is so key to being able to run our territory effectively because how dynamic being in the field can be and how on a day to day basis it can change within an hour, within a couple hours if you get a page or a last minute add on that no one told you about. We’re in constant communication all day.

People outside the medical device sales industry, they believe. A lot of people are under the impression it’s associate sales rep to sales rep. This clinical specialist thing is like a big question mark. When you think about your role and how you got into it and you think about someone that’s outside the industry that wants to become a medical device sales rep, would you advise them to go your route and start as clinical specialist or would you advise them to start as an associate sales rep? Why would you do either?

I would say it depends on where they’re coming from. I’d say if you have no sales experience like outside sales experience, I think the clinical specialist role is a good way to learn your therapy, learn your devices, learn the ins and outs of everything. Establish those relationships in a low-pressure setting where you’re not held to a number right away.

That way, you have such a solid foundation. You’ve already made those relationships, so that if you want to make the next step to becoming a sales rep from a clinical specialist, I feel like it’s an easier transition. If you’re someone who does have B2B sales experience and you are looking to get into medical sales, I think either the associate sales rep or the clinical specialist role would be a solid position to start testing out your skills and building that foundation.

As a clinical specialist, is every clinical specialist end goal to become a sales rep or is there a whole track for remaining a clinical specialist?

It's very rewarding for a clinical specialist to see patients much more active after coming from trial to implant. Click To Tweet

From my time, I’ve seen clinical specialists go on to be sales reps and they thrive and love doing it. I’ve seen clinical specialists that are content. Being a clinical specialist, they get bobbed up to senior or principal. I’ve also seen clinical specialists go on to marketing or finance. There are so many different routes I’ve seen them go. Getting that field experience, I feel like it, builds such a solid foundation for even internal in-house jobs because you have in-person experience with our customers. It’s such a valuable translational skill to have for whether you want to become a sales rep or get in-house and marketing, that thing.

If somebody is reading now and they’re thinking, “I love what she’s saying,” what are the need-to-knows for that aspiring individual that wants to become a clinical specialist? What do they need to know going in to make sure it’s the right choice for them?

I’d say some of the biggest things you need to know are that you won’t know what your day’s going to look like until 3:00 or 4:00 or the day before. You have to be very flexible and have an open line of communication with your team. We’re in a therapy where we’re very lucky to be very team oriented. There are three of us. I know there are some therapies where it’s one person covering the whole Northeast region, not the small part of New York State.

I would say you have to not have the 9:00 to 5:00 mindset. You do have to be flexible and always be prepared. Always have all your product in your car because you never know when you’re going to get called away for a last-minute add-on or anything like that. I would say the biggest shift from going in-house to the field is being flexible and how dynamic your schedule can be, even on an hourly or daily basis. I’d say that’s the biggest transition or adjustment for me as well. Being very flexible and keeping a line of communication open with your team to set you up for success.

Would you say that sales reps have a bit more control over their days?

I’d say so. At least on my team, they’re steering the ship, so on our text chain, we’ll say like, “Holly’s covering this today. Our associate reps are covering this today.” My sales rep steers the ship. Not that she has more control, but I’d say she has more autonomy to focus on her sales activities, but with our particular therapy, she is also the first one to receive those on-call pages. If you get a page from our 1-800-MEDTRONIC, internal team that says, “We have patient X in an ER. An hour away, can someone be there?” They’re the first ones to take that page. They do have more control over their schedule, but I feel like we all are part of a dynamic ever-changing schedule as well.

You all got to be available.


Let’s talk a little bit about what it means to be in pain therapy because it’s cool that you were a customer service rep. I’m assuming you’ve seen a whole bunch of therapies.

Yes. When I was in customer service, I did or supported deep brain stimulation, spinal cord stimulation and we also have a stimulation for fecal and urinary incontinence.

Please, enlighten our readers, which what those are and the differences between them.

Deep brain stimulation is for our patients who suffer from Parkinson’s or essential tremors, essentially any movement disorder where the same thing to spinal cord stimulators, where there’s a battery and there are leads that are implanted into the brain. We’re basically modulating the nerves there to alleviate their Parkinson’s symptoms or essential tremor symptoms.

With our fecal stimulation therapy, it’s the same thing where there’s a battery implanted under the skin and the leads target the staple and modulating those nerves to help with urinary fecal incontinence or overactive bladder. Those things. The same thing. It depends on where that lead is implanted, basically whatever nerves we’re trying to modulate.

In these therapies, you’re not seeing the providers. You’re seeing the patients too.

MSP 107 | Clinical Specialist

Clinical Specialist: Clinical specialists and sales representatives are in constant communication, which allows them to run their territories effectively even with rapid changes on a daily basis.


Patients have our cellphone numbers.

The entire team or just you or the sales rep or the social?

The entire team, essentially. We all give out our cellphone numbers. If you’re looking at the patient care continuum, from the first time they meet with a pain management specialist or a doctor to the time they move to implant. We’re there with them every step of the way from implants or from trial, if they move on to implant then managing that implant. As with post-op or making any adjustments, if their pain pattern changes, we are with them throughout the life of their therapy, essentially.

As a patient, do I call whichever one of you is available at the time or do I know who to call when? How does it look to the patient?

We have some patients who we have established relationships with. We have some patients that always reach out to me. Some patients always reach out to my rep. Some patients always reach out to my associate rep, but then we also have some patients who have all of our numbers and will call and tell one of us is free and can pick up and we’re not in cases or anything.

It varies from patient to patient. We have some patients that text and do all that stuff. With that, you have to help manage expectations. They text you at 9:00 at night and it’s nothing super urgent. Usually, I’ll respond the next morning to not set that expectation of they can expect us all hours, 24 hours, day and night. You do get those text messages where it is something urgent where you need to alert the doctor or they end up in an ER. It depends on how you triage things and manage patient expectations.

The beautiful thing about this is these patients must feel so incredibly supported to know that many people are working with them to make sure these things happen smoothly.

They have a whole care team.

That has to be very empowering. Talk to us a little bit about that. What type of pride do you take in what you do? What does it do for you at the end of the day? I want to hear how you saw before you got in and now that you’re there.

When I worked in-house and I got to shadow different therapies, from our cardiac reps to our neuromodulation reps. I always knew that I wanted something that had that aspect of direct patient contact or direct patient experience. There are some therapies where it’s a stent or something that’s implanted that doesn’t need any management before or after. For some people, that works straight for them.

That is where they thrive, but I did want that aspect of patient interaction because sometimes, as crazy as it is that patients have your direct cell phone. You do get those texts every now and again where they say like, “I was able to pick up my grandson or I was able to walk around the grocery store without leaning on the cart.” It is a life-changing therapy. With that, it’s great to have those rewarding experiences where you see a patient go from trial to implant to now they’re much more active. Their pain that was at a 9 is now at a 2 and it’s very rewarding.

With all this patient care and attention and I’m assuming provider care attention as well, I got to ask, what does your social life look like? Do your family and friends understand or how do you manage expectations in that part of your life?

It is spinal cord stimulators and targeted drug delivery is considered an elective procedure. For the most part, unless your case gets delayed or something crazy happens. For the most part, you have your evenings and for the clinical specialists, we mostly have the weekends because our sales reps are the ones who are taking those pages from hospitals, ERs, that thing.

They’re the first line of the on-call aspect of our job, I’d say. For the most part, I do have my nights and weekends. My team is great about if I request time off. They’ll pull clinical specialists from other territories if they need them for the week. I do have a social life. It’s not as crazy as, say, a trauma rep or the other therapies or devices that are in the med tech industry.

Clinical specialists can't let themselves get frustrated. They must anticipate that things will go wrong so they won't be pleasantly surprised. Click To Tweet

For the last year and a half, it’s been a sales rep and associate sales rep, the same people?

My sales rep has been in our territory for many years. She’s awesome. I got brought on about a year and a half ago then we brought on an associate sales rep. He got tested out of training. Now we’re a team of three.

Is it like a family? You talk to these people every day, all the time. I can only imagine the relationships that are developed.

I have such an awesome team. I know your team can make or break your experience. We all share the workload. We all are in constant communication about whether insurance comes through for a patient or all the little roadblocks that can happen with getting a patient from trial to implant. We’re in constant communication all day, every day. I could have asked for a better team. We work great together. We’re also willing to be the first ones to jump in and say, “What do you need? What do you need from me? How can I help you?” It’s been a great dynamic so far.

Talk to us a little bit about what makes a good clinical specialist. You’ve been doing this. You have a wealth of experience that I’m assuming so many do not have because you came from the customer service trenches. You’ve seen all sides. Talk to us a little bit about what makes, maybe, the top three things that you got to have if you’re going to be an effective and good clinical specialist.

I’ll say the biggest thing that sets a good clinical specialist apart from a regular clinical specialist is always being prepared and always showing. It sounds like the little things like showing up an hour before your case, not ten minutes before your case. I’ve talked to some doctors who would tell me about experiences they’ve had with clinical specialists or sales reps in the past. Where I think now I’m like, “I would never show up five minutes.” Stuff that is so crazy that some people would do.

Being always prepared and keeping that line of communication open with your patients, your providers, your team. I think if you silo yourself out, I feel like it’s going to make you not be as effective and efficient as you could be and use your time wisely. I say always being prepared, being a clinical expert on all of your therapies. If you don’t know an answer, knowing where you can get it and following up if a doctor asks for something. If you don’t have the answer about a contracting question or something like that, as long as you keep that communication open, update them. I’d say time management and communication set a good clinical specialist apart from an average or someone who’s a bare minimum.

What are some of the biggest challenges that are particular to being a clinical specialist that you have had to manage?

I’d say the biggest challenges are how much your day can change. There have been days where I’ve shown up for surgery and a patient had tested positive for COVID. My whole day is, not that it’s ruined, but I have to pivot and figure out how I’m going to spend my time. I’d say the biggest challenge is how dynamic your schedule can be. Always being prepared. If you know that your case is probably going to be delayed two hours, have your laptop with you so you can do the admin stuff, expense reports, training, stay up to date on all that stuff.

I know some people who will wait to do that stuff once they get home, but if you’ve had a long day and that’s the last thing you want to do, instead of sitting around an account for two hours, killing time. You might as well utilize the time you have and get stuff done that you need to get done so that you can enjoy some free time.

The biggest challenge is all the roadblocks too, that come up where if a patient’s insurance gets denied and you have to help with them with providers appealing, patients that test positive for COVID, patients that either don’t show up for their day of surgery or they don’t stop their blood thinners or they had breakfast that morning when they shouldn’t the day of surgery. Little things like that. If you let it get you down. You can’t let yourself get frustrated. You almost have to anticipate that things are going to go wrong so that you are either pleasantly surprised or you’ve got what you expected.

That’s good. Do you spend the majority of your time in hospitals, in and out of offices or a mixture of both? What would you say?

A mixture of both. I’d say probably at close to 50/50. If we’re covering an implant or a trial, we’ll usually be in an ambulatory surgery center or a hospital setting. When we’re meeting with patients for their consult, their post-op appointment for like what’s called a reprogramming session where we make some tweaks. Those are all done in office. Usually, they meet with their pain physician on a fairly regular basis. If they need us at a particular appointment, our providers are good about emailing us, letting us know like, “We have patients so and so coming in on this day. Are you able to come that day?”

I’d say it’s about 50% of the time you’re in an ASC or a hospital and 50% of the time you are in an office setting meeting with patients and helping them show them how to use their program. A lot of our older patients are not super tech-savvy and sitting with them and walking them through how to turn on their programmer, how to increase their stimulation, how to decrease. A lot of education comes with it too.

MSP 107 | Clinical Specialist

Clinical Specialist: If you have no sales experience, the clinical specialist role is a good way to learn therapy, learn devices, find out the ins and outs of everything, and establish relationships in a low-pressure setting.


That’s cool. When it comes to the actual office, is it mainly the provider that you’re having the most conversations with? Is it the nursing staff? Is it someone else in the office? How are you spending that time?

If we’re stopping like for a patient meeting, for the most part, we are talking with the provider directly saying, “Here’s the changes we made. Here’s how much pain relief they’re getting. Here’s a summary of what we did with the patient.” If we’re meeting with his office staff to go over scheduling or any issues that they’re having with insurance, we’ll meet with the scheduling the MAs, the PAs, all that stuff as well to make sure that we’re all closing the loop on any communication where, “What’s going on with patients so and so? This is the last update we got from them,” and keeping that communication open. For patient appointments, you’re meeting with the provider as well. If you’re in the area and want to touch base with your scheduling teams, they’re also a great resource for us as well.

Are you ever in situations where you need to cover a case with your associate sales rep or sales rep?

The big part of training is you have to get a certain number of hours in shadowing. You do classroom training, but you also do a certain amount of hours of seeing cases, post-ops, reprogramming and all that stuff. When we had our new hire, our new associate sales rep on, we did a lot of that where he would shadow either myself or my sales rep. I’d say it’s rare that now that we’re all signed off and trained up.

It’s rare that we cover cases together, but usually, we’ll go a couple of times a month and we’ll go in either me and my rep or my rep and my associate rep will go into an account to touch base with their scheduling team, say hi. Do that day-to-day catching up with our accounts. In terms of cases, we’re mostly on our own, but for office visits or catching up with the schedulers, we do it as a team.

For those considering this space, just so the readers knows. How long are these cases typically?

We have some doctors who do these all the time that their procedural skills are so great that they are in and out in a half hour or less. We have some trials that take about an hour max if they have a hard time getting those percutaneous leads up into the epidural space or if it’s a patient that has challenging anatomy, a lot of scoliosis, a lot of hardware, that kind of thing. For the permanent implant, I’d say it takes anywhere from one to two hours. Depending on how difficult the case is or how experienced the position is.

Now we’re going to switch gears a little bit and share what you can. I’d like to believe that you’ve seen some moving situations. Could you share with us maybe a moving situation that gave you this, “This is what I do?”

Moving in terms of like, “My job is so crazy?” Is that what you mean?

Moving in terms of maybe the change you made for a patient, like how you impacted a patient’s life and if you have a crazy situation that you want to share with us, that too.

I’d say it was when I first started. We had a patient coming in for a spinal cord stimulator. He had chronic pain for a long time. His was between an 8 or a 9. That was my first patient where I saw his trial and I saw his implant, then I got to help manage him afterward. Seeing how night and day his demeanor. Think about it. If you’re in chronic pain, you’d be grumpy and crabby. A lot of patients are depressed and have this effect about them. Seeing him now, he looks so much lighter and he is in so much less pain.

He sent us a text around Christmas time saying, “Thank you so much for all the work you do. My pain is now like a one or non-existent, a zero.” He can chase his grandkids around and do things like that. That was my first patient that I saw from the entire care continuum. It was my first a-ha. Even though it’s not a life-saving therapy, it is a life-changing therapy.

The crazy situation that crossed your mind, now you have to share it with us. Give us that crazy experience that I know crossed your mind when I initially asked you that question.

It was my first case that I was shadowing as part of my training. I was fresh out of the classroom, had never seen a trial or implant done before. I was at this account where it was summertime. It was like 95 plus degrees outside and the AC went out. It was probably close to like 85-plus degrees. They used fluoroscopy for our cases, so there’s this x-ray machine called a C -arm that goes around the patient bed. It allows you to take X-ray imaging during a case.

MSP 107 | Clinical Specialist

Clinical Specialist: Clinical specialists spend 50% of their time in an ASC or hospital and the other 50% in an office setting showing patients how to use programs.


The first picture or X-ray shot they took, both the screens went black and there was a big red alert that said that the CR or the X-ray machine was overheating. Their solution was to take two ice packs and put them onto the two ends of the X-ray machine to help cool it down. I remember thinking to myself, I’m like, “What am I doing here? How did I end up in this role, in this position?” Everything turned out fine, but it was interesting. I teased my rep that she was hazing me.

You’ve seen so much in your role. Tell us, is there anything you’d like to share with the readers? Remember, our readers consist of people that want to get into the industry, people that are in the industry, in different spaces and people that are leading the way. What would you like to share with the readers if you could share anything?

I would say if getting into medical sales or getting into med tech, in general, is something you want to do. I would say that you have to be very passionate about what you do and be all in because there are so many people that do want to get into this space. You do have to care and you do have to put the patient first. It’s so easy for us to get caught up in the day-to-day of emails and expense reports and back order issues and everything that can crop up on a daily basis. At the end of the day, always knowing that there’s a patient on the other end of whatever you’re doing helps make it all worth it and makes it all come together at the end of the day.

It's easy for clinical specialists to get caught up in the daily tasks and reports. But at the end of the day, knowing that there's a patient on the other end makes everything worth your while. Click To Tweet

We’re going to have some fun before we let you go, Holly. We’re going to have ourselves a little lightning round of questions here. You have less than ten seconds to answer each one. Are you ready?

I think so.

First question, best book you have read in the last six months?

Over COVID, I was rereading a bunch of books that we read in high school, that I feel like we didn’t have the mental capacity to understand the big, heavy concept. I was rereading Lord of the Flies, Of Mice and Men. That stuff I’ve enjoyed going back and doing those. I don’t have a great answer.

Both of those books are fascinating books, especially Lord of the Flies. That one pulls out how humanity can work at its core when there’s no law. It’s pretty in-depth. I like that.

I feel like a 14-year-old or 15-year-old doesn’t have the life experience to fully understand those big works of literature, classic literature.

Best movie you’ve seen in the last six months.

It’s a movie called Jojo Rabbit. Have you heard of it or do you know what it’s about?

Clueless. No idea whatsoever.

I’m going to explain it. It’s going to sound so bizarre.

You better explain it. Everybody wants to know.

It’s basically about like World War II, Germany, through the eyes of a ten-year-old. It came out a couple of years ago. It’s very endearing and heartwarming. Also, you get in all the fields. It’s great.

Now I’m going to have to check it out. Best meal you’ve had in the last six months.

I went to Boston to visit some friends and had an amazing lobster roll. Hot and butter is the only way to do a lobster roll.

From where? You can’t drop that and then not tell us where.

It was called Joe’s. I think Joe’s Crab Chat. I don’t even know. I’m sorry.

For all you Boston readers, Joe’s. Please report back to me if it’s as good as she’s saying the lobster roll. Lastly, best experience you’ve had in the last six months?

Having my family come out to visit and showing them my new home and my new neck of the woods has been a lot of fun.

Congratulations on your new home. Holly, it has been a pleasure having you on the show. We have such an insight into what it means to be a clinical specialist in pain therapy. It’s been a pleasure. Thank you for being on the show.

Thank you for having me.

That was Holly Frankenberg. I’ve had pain specialists on this show before, but a particular reason I loved having Holly on the show was because of what she was able to understand before she took the role. She got a clear understanding of what each person’s position means and how they benefit the provider and the patient then you got to finally step into it. You might be reading this episode and you might be thinking to yourself, “That’s it right there. That’s what I want to do.”

Maybe you’ve been wanting to get into medical sales and you’ve been browsing medical sales shows or you’ve been reading this one, the Medical Sales show. You’re thinking to yourself, “I want to live this lifestyle,” and you haven’t been able to make it happen. Maybe you don’t know where to start or you’ve been applying left and right, 10, 20, 30 applications and you’re hearing nothing back. Maybe you’re getting interviews and you can’t seem to make it past the first or second round.

I am asking you now to stop doing what you’ve been doing that has not been working and visit EvolveYourSuccess.com and select Attain A Medical Sales Role. Let a team of professionals help you get the position that you deserve, the position that you dream about, the position that you know you were designed to do. Hence the reason why you keep coming back and reading these episodes. If you’re in the field and you’ve been having success or maybe not. Maybe you want a little bit more success or you know that you can be doing more and you’re not quite sure where to get it. Where do I get this extra training? Where do I get this extra insight?

You have an understanding of what you’re supposed to do each and every day, but you’re not quite sure how to make certain things work. Maybe you’re stuck in case coverage and you haven’t figured out how to sell or maybe you do know how to sell, but you haven’t got your territory to where you believe it’s supposed to be.

Stop wondering, stop thinking, stop wishing things could be different. Take action, visit EvolveYourSuccess.com, select Improve Sales Performance and let a team of professionals help you make good things happen in your territory, great things happen for your career. We do this because we know that there are so many fields of interest within medical sales that people need to know about and because people are doing as you’ve heard amazing things each and every day. Make sure you tune in next time for another episode of the show.


Important Links


About Holly Frankenberg

MSP 107 | Clinical SpecialistHolly Frankenberg Pain Clinical Specialist. Starting with an internship, Holly spent 5 years as a customer service representative before moving into the Pain Clinical Specialist Role.





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