Evolve Your Success

MSP S4 110 | Remote Medical Office

 

The world is changing, medicine is changing and the way medicine is being practiced is changing fast. The remote medical office is a thing now, and medical practices are starting to adopt this trend in droves.

Tune in as your host Samuel Adeyinka sits down for a conversation with Dr. Steven Kupferman about a company that helps clinicians transform their offices into virtual offices with highly qualified staff that can work remotely. Every time he shares this breakthrough service for clinicians, he attains happy clients.

In this first installment of this two-part series, Dr. Kupferman shares his take on the importance of medical sales reps to private practice physicians.

Tune in right now and learn!

Watch the episode here

 

Listen to the podcast here

 

The Remote Medical Office With Dr. Steven Kupferman Part 1

In this episode, we have with us, Dr. Steven Kupferman. With his practice, you can actually be in the office but his team is remote. He has done this through a company that he created himself. Again, it’s revolutionizing the way medicine is practiced, and it’s a game-changer for private practice physicians and other physicians alike. I am not going to spoil it by giving anymore. I’m going to save it for the interview. As always, we do our best to bring you guests that have different types of innovation from different perspectives and ways of doing things in the med sale space. I do hope you enjoy part one of this interview with Dr. Steven Kupferman.–

Dr. Kupferman, how are we doing?

Good. How are you?

Fantastic. No complaints. Why don’t you tell everyone who you are and what you do?

My name is Steven Kupferman. I practice full-time in Los Angeles in Century City, right in the center. Right before the pandemic, along with a gastroenterologist partner of mine, we started a company, which is a company that provides more or less back-office staffing for medical and dental practices that basically provides staffing to do all of the functions that can be done remotely.

This is something that you came up with during COVID.

I came up with it before COVID. We had started it before the pandemic, and then it took off during the pandemic. Most people didn’t understand what remote work was and what technology can provide for companies to allow people to work from home. Once the pandemic hit, everybody realized that so much of the day-to-day operations of a business, particularly medical and dental offices, could be done remotely. Starting with insurance-related items to pretty much anything that doesn’t require patient contact. As offices realize both the need to find people and the ability to do it remotely, our company took off.

Let’s talk about that a little bit. Your company was able to take off because, as you said, being able to work from home can change things for a practitioner. Tell us specifically what it looked like before a client of yours or you even had a service this utilized it, and how much it’s changed how you practice now.

It hurts to think back on those dark days. I run a practice of now six surgeons. There were 3 for a few years, then 4 or 5, and now 6. At one point, we had about ten people who were working in our LA office full-time, processing paperwork related to insurance companies. We had almost 30 employees, and I was managing pretty much all the day-to-day operations while practicing full-time.

It became incredibly overwhelming. There was so much going on with the people and their lives, taking care of them and their families, and the drama, so I started to look at other options besides all the risk associated with people working in your office, the real estate that I needed to provide space for these people to work.

I said, “There’s got to be another way to do this.” In talking to some friends, I stumbled across the ability to find people who were medically trained, mostly nurses and healthcare professionals who were doing this from the Philippines. They were remoting into practices, into businesses, into billing companies, and doing all the work contacting insurance companies. I said, “I got to try this myself.” A few years later, particularly in my practice alone, I realized that there’s so much that could be done remotely in terms of running the day-to-day operations of a medical enterprise.

MSP S4 110 | Remote Medical Office
Remote Medical Office Theres so much that could be done remotely in terms of running the day to day operations of a medical enterprise

 

Even now, there are a lot of medical practices that have not adopted this type of work. Talk to us a little bit about why not. What you are saying makes so much sense coming from a medical rep’s perspective. If you walk into an office and see how hectic it can be, especially in this area in Southern California, it can get pretty crazy. Why isn’t every office in every type of practice saying, “We need to operate this way.”

It’s an out-of-the-box thing. There’s no doubt. No one learned about this in medical school. Nobody in medical school visited an office, and their business was being run remotely. You have to be an out-of-the-box doctor, thinker, and innovative. You have to want to do this. That’s the first hurdle. The second hurdle is that some people don’t necessarily trust somebody that’s not necessarily in their office, so there’s a little bit of a level of trust. Doctors are generally very trusting, of course, because that’s the nature of what we do.

We need to trust what people are telling us on a day-to-day basis. Those are the initial impediments to practice taking this on. In general, it has been pretty easy to find and talk to doctors about it. The moment we start talking to them about it, they realize, “I don’t need eight people sitting in my thousand dollars square foot office in Los Angeles or Long Beach, or whatever it is.”

Once they realized the tremendous benefits, both financial and practical, they realize how great it is. Everything doubled down with the Great Resignation as practices realized that you can’t find people any longer to do these jobs that they were doing before. They start to realize, “This is an incredible opportunity for me.” LA got hit pretty hard with the Great Resignation because medical offices and a rep were mostly staffed by high school graduates who were working at the front desk.

They finished high school and needed to make money pretty quickly, so they got a job working in a medical office. You don’t need advanced training to be the front desk person, the biller or the insurance person in a medical office. You needed a good high school education, maybe a few hour courses or something like that, and you could even run a medical office.

Those people are now getting jobs with Google and companies that are desperate to find people. They are paying way more than a doctor’s office could ever afford. I started realizing this. I was having trouble finding people even before the pandemic, certainly, during the pandemic. Even now, it’s almost impossible to find people.

By law, it’s supposed to be a minimum of $25 an hour for that person who was making $12 only a few years ago. The opportunity is there for my company. Our doctor’s office is going to survive. The rates in typical Medicare offices have not gone up. It’s gone down, so how could they survive without something like my company?

Besides the financial piece, what other benefits have you seen by implementing a system like your company?

The financial benefits are very obvious, and they are blatant but the swiftness within which you can hire somebody, the ability to call now and say, “I need two people to work for me.” We can get to them within a week. Working in your practice, you can’t do that. It’s not possible here in California to do that. There are not enough people to take those jobs. That’s one of the greatest benefits. As you are growing your practice and building, you can literally pick up the phone, and we will give you resumes within a few days of people who are ready to work.

That’s probably the second real main benefit. The real third main benefit is that we are living in an employee-friendly society, particularly in California and Los Angeles. Doctors have tremendous risks to their employees. They are also paying a tremendous amount of money for space to seat them. You mitigate a lot of the employment risk by having people work remotely. They are not subject to California taxes and laws. It’s another tremendous benefit for my company.

Let’s go back to that example you gave earlier with the thousand-square-foot office trying to fit eight people in there while the surgeon is doing his procedures and trying to make everything work. Let’s take that picture now that your company has been implemented. Now, what does the office look like?

We didn’t give up space. We actually got more space for the employees that are in our office. We have break rooms, conference rooms, and a lot more space for our staff to spread out and enjoy their day-to-day work. That’s become a real key for employers to provide their employees with better workspace. We have been able to use a lot of that space to give them a great workplace because we need to retain the people that we need to be in the office, touching and helping patients. Those people are so crucial to our ability to practice as doctors. We need to make those spaces for them incredible so that they stay and don’t go elsewhere. That’s definitely changed.

[bctt tweet=”The people we have in the office are so crucial to our ability to practice as doctors. So, we need to make their workspaces incredible so they stay and don’t go elsewhere.” username=””]

It’s gone from a number of 8 people to 2 or 3 people. You’ve given these people more space, so some people had to go. How many people make up the practice now?

We have two people who are involved in all of the billing and insurance matters in the office. All the others have left. Almost all of them have left on their own because they found other positions. There are only two left there. They are incredible people. We love them. They do a great job if we need them, and then there are a lot of computers sitting around, computers that remote employees are using and logging into remotely to do their day-to-day work.

By the way, just so everybody is very clear, can you please give us your specialty again because there are a lot of people in our audience that are not familiar? For professionals that want to become reps and reps that are in different spaces or different industries altogether, what is your specialty, and what happens within that specialty?

We don’t have a lot of drug reps that come by our practice mostly because the drug companies never understood oral and maxillofacial surgery. There still are drugs that reps can come and talk to us about but they are not on the dental radar because we are technically a specialty of dentistry. What we do on a day-to-day basis is some medical and some dental. We do basic things like the removal of wisdom teeth and dental implants and treating little kids that are in orthodontics that have certainly impacted teeth.

We are expanding towards the medical side of our specialty, in particular, our practice. We do jaw surgery. We do all of the trauma to the face, whichever facial bones are fractured. Orthopedic surgeons don’t work on facial bones, so we handle all the trauma to the face. We do TMJ surgery and corrective jaw surgery for people who are born with jaw deformities and jaw infections that involve the teeth, jaws, face, and anything related to that.

That’s what we do on a day-to-day basis. Most of the sales reps that we work with on a day-to-day basis are either people who are in the dental sales business or the medical implant business, which we work with quite extensively. Medical implants are meaning plates, and screws that are associated with trauma and fractures as well as joints, and then certain drugs. There are a few drugs here and there that we use on a day-to-day basis, that we have reps that sell them.

That was spot on. Everyone is crystal clear on what happens now with your space. Tell me how you value the reps. Let’s talk about them all because you are right. I’m sure you see pain reps that are pharmaceutical. You see device reps that are selling you these implants and screws, and then dental reps that are selling you more nuanced devices that allow you to do the things you do. Tell us the value of these reps for you. How do you see their value to your practice?

One point of clarification. We don’t have two people working in the office. We have way more than two people. We have in about 20 or so but we have 2 people who are related to billing and insurance collections. There are plenty of people in the office.

Let me be clear right with you. Eight times, however, many need to make up the 30 or 40 that might have been there, which has now been reduced to 20 per department, either way, there’s more space. I’m assuming there’s more time for reps to come in and communicate whatever they are bringing to the office. Before we even tackle that, I want to know how you value that service in the first place.

I feel like our reps are invaluable. There’s so much that they bring to us, and we can’t work without them. There are many things that we do on a day-to-day basis in our practice that involve reps that we literally couldn’t do without them. They are truly invaluable to what we do daily. There’s almost no selling going on. There’s not much of that going on at all because of the way that we practice. They are invaluable. I will give you some specifics that come to mind. We work in the hospital and do a lot of trauma and broken bones, mostly lower jaw fractures but also cheekbones, upper jaw fractures, and eye sockets.

There are multiple companies that have the implants that are required to put those bones together. There’s almost no scrub tech in the hospitals that are familiar with these trays because there are a lot less facial fractures than there are on upper extremity and lower extremity fractures. They come to our cases very often, and they are able to make sure that the documentation for the individual implants that were used is proper.

They make sure that the trays are sterile and ready to go so that we don’t have to sit and wait another four hours to resterilize a tray. They make sure there’s a backup, the drills are working, and everything in the tray is stocked there are enough parts for each tray, and every single component is in there after each case gets restocked. They are invaluable to us. We also do a lot of jaw surgeries that also require plates and screws, and those also need to be available and ready on a day-to-day basis with backups. We depend on our saws and drills. All that needs to be functioning properly. That’s one aspect of our practice that requires medical device reps to be on their game at all times.

We do a lot of dental implants. We have dental implant reps that are crucial to make sure that everything is stocked so that if somebody comes in, they fell, and knocks out a tooth, we have the implants available there for them to come in, get their tooth out, and an implant placed. The relationships we have are great, and they support our ability for us to do what we need to do on a day-to-day basis. As I’m talking about this, so many doctors work for large hospital systems now.

We are responsible for making sure that our reps have everything that we need for us. Whereas if you are working for a large hospital system, the hospital system is responsible for all of that. If you show up as a doctor working for a hospital, getting paid a regular salary, and the products are not there, you get the day off. We don’t have the ability to take the day off. We are not salaried. They are crucial to what we do every day.

Your system in your company makes it even easier to spend that time with the reps and allows them to be the resource that you find so invaluable.

We have people in my particular practice that deal with the reps on a day-to-day basis. Most of the time for accounting purposes. For example, we will have them do our inventory and check to make sure that the order was received and everything was charged properly with the proper discounts. All that comes along with that. There are other things.

Sometimes, we have to request certain products because these are things that we need to use, and there are things that either the device rep is familiar with, is not familiar with or has brought to our attention that we want to try to get and obtain. Sometimes, there are FDA things that we need to go through with the device reps, so my people will work on that. They are working with them pretty regularly. It’s funny because then they come to the office, they were like, “Is so-and-so there? Can I see so-and-so?” They are like, “So-and-so isn’t here but they are here.”

It’s because they are remote. That’s fantastic. For those people reading, tell us a little bit about what you expect from a rep, and I want you to be as specific as you can. Maybe the top three things you expect from reps to come to your office and the top three things you don’t want to see when reps come to your office.

Obviously, we want integrity at all times from reps. I can sniff out when somebody is not doing the right thing. Integrity is crucial to reps. It’s unfortunate that the bad ones have made it bad for the good ones who are there to make sure that patients get what’s available for them that’s the best medicine can deliver. That’s unfortunate in any field.

MSP S4 110 | Remote Medical Office
Remote Medical Office We want integrity at all times from medical sales reps You cant just rely on the company training You really need to know your product

 

Number one is integrity and that they are pushing a product, selling a product or representing a product that they know their product well. That’s probably number two. As a rep, you need to know your product. You can’t go in and wing it. You can’t rely on company training. That’s so important. It bothers me when a rep comes in, and they don’t know their product. Sometimes, that happens because they started. It takes time to learn your product.

Along with that, I will either use this as number 3 if I don’t think of number 3 but you have to be prepared. Preparation for medical devices is so important. You have to be ready for every possible scenario, particularly if you are coming into an operating room. You have to have every backup possible or every single contingency plan for whatever is needed. That comes with experience. You hope that the person that preceded you gave you a lot of information. Preparation, integrity, having contingency plans, and making sure everything is ready for you are crucial.

There’s this perception that the rep is the lowest on the totem pole because the rep has to make everybody happy, from the scrub tech all the way to you. At the same time, there’s a responsibility that the rep has a lot of influence in the room because they have to be the ultimate resource to you as the procedure is going along. Some will even say that whether the rep is wrong or right, the surgeon is always right. I want to know what your take is on that. First of all, do you find that to be true? If not, explain it more to us.

The perception is wrong. Sometimes, my partner and I will say in the room during the procedure, “The only person making money here now is the rep.” It used to be the case that the reps may have been perceived as the lowest on the totem pole but financially, it’s probably not the case any longer, so I will correct you on that.

[bctt tweet=”Reps may have been perceived as the lowest on the totem pole, but certainly financially it’s probably not the case any longer.” username=””]

The rep has a lot of tremendous amount of responsibility and will be left holding the bag if they haven’t done what you asked me about earlier. It’s right. If you need an L-shaped plate that’s 2 millimeters and needs X number of screws and you don’t have that plate, then you are going to get reamed as the rep in the room no matter what.

That does boil down to the rep. Everything will roll to the rep because the rep ultimately was being dependent upon and compensated for having everything that’s there. That’s probably even more true now with doctors working for large medical groups because the doctors and the large medical groups are expecting it all to be there.

Whereas private practice people generally know that that’s not always the case, and if something doesn’t go right, they are the ones who are going to be left holding the bag too. More and more, it is becoming the reps’ responsibility because hospitals are contracting with reps and the doctors are less involved. This is a downside to taking doctors out of the equation a little bit because doctors depend on their reps.

They need to have everything there, and if it’s not there, then they need to have another tray that’s sitting on the side with everything in it as backup, and it requires a lot of time. You need to be there when the case is happening and to make sure that all the implants and everything are ready before the case has started. That could be the middle of the night. Instruments are being processed all day and all night. As a rep, you need to be there for that.

—-

That was Dr. Steven Kupferman with part one. What I enjoyed about that interview was that he talked about the responsibility of the rep and how that role is so important to what he’s doing with these procedures. Even how he and his fellow providers look at reps and their roles. The lowest on the totem pole, he smashes that in the face and says, “Absolutely not. The reps are actually valued member that has a lot of responsibility and, of course, is compensated well for it.”

It’s great to hear that perspective from the provider’s side. If you are reading this episode and you are thinking to yourself, “I would love to work with someone like Dr. Steven Kupferman. I want to be in a space like maxillofacial surgery and be those reps that are contributing to those types of cases and selling devices for those types of cases.”

If this is you and you tune in to the show, you probably know what I’m going to say. Stop wondering, guessing or thinking about it. Take action. Take a big step towards what you want. Visit EvolveYourSuccess.com. Go to our page and hit Attain A Medical Sales Role, and then read what’s in the program. Read it for yourself. Before you even schedule a call, scroll down, read it, and understand what it is that we do that’s going to get you into a role to work with people like Dr. Steven Kupferman.Submit the information, send it in, and have a call with one of us here at Evolve Your Success. As always, we are doing our best to bring you innovative, uniquely prospective holding and pioneers of the medical sales industry. We are bringing them to you so that you can either get a resource, a program that can get you where you want to be, where you want to be within your performance if you are already a medical sales rep or the information to close some of the gaps in your learning that you have always been wondering about. Thank you for reading, and make sure you tune in next time for part two.

 

Important Links

 

About Dr. Steven Kupferman

MSP S4 110 | Remote Medical OfficeAs a practicing physician, I have firsthand experience with the common complaints and frustrations expressed by patients, so many of which are administrative. With the cost of quality talent rising, providing your patients with customer service that’s as excellent as your medical care is getting harder and harder.

That’s why I’ve built MedVA with a fellow doctor: to help bring top-level administrative talent to medical offices at a fraction of the cost. Our VAs are all medical professionals, most of them RNs, and can quickly make a positive impact at your practice.

We’ve built and tested our processes in our own practices, and have helped 45+ practices improve their businesses with virtual employees.
 

 

 

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Pamela Hutzler

Account Executive at

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I just landed a job offer from In my previous role as VP of Operations and Sales within eyewear, I knew I found my niche and I am delighted to stay in the vision industry.

I owe this opportunity to the Evolve Your Success Team and my mentor, Justin Lohman. Without them, this wouldn’t have been possible! Before enrolling in the Medical Sales Career Builder, I was not getting interviews where I was close to an offer. Being in my previous position for 17 years, I did not understand the nuances to interviewing today. After a few short months in the program, I learned how to best present myself in interviews. This program grew my confidence and I was quickly landed multiple interviews. 

Prior to Evolve Your Success, I was not active on LinkedIn or frequently listening to podcasts. Throughout the program, I learned the importance of online networking and familiarizing yourself with companies to land the job. Everyone around me understood my frustrations, listened to my viewpoints, and set me up with the tools to land my dream job! The process is foolproof and if you follow each step and work hard every day, you will succeed!

Do not leave your career to chance. Joining the Medical Sales Career Builder program was the best decision I’ve made and I recommend you do the same! Yes, there is sticker shock at the beginning, but every good thing comes at a price! The community you build and continue to build long after you graduate lasts a lifetime. You have so much to gain and absolutely nothing to lose if you show up and give it 100%! If I can do it, you can too!

Thank you again to the EYS team for making my dream come true!

Jeff Boswell

Mazor Clinical Consultant at

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I just landed the Mazor Clinical Consultant position with

Prior to transitioning into the medical device industry, I was a surgical tech for 9 years. I just want to thank Samuel and the Envolve Your Success community for assisting me in finally securing a medial device position. Before enrolling in the Medical Sales Career Builder, I couldn’t secure a position. I was able to land interviews on my own but couldn’t surpass other candidates in closing in on a role. With the help of Samuel and his team, I was able to breakthrough and stand above other candidates in the late stages of the interviewing process. Before, I was trying to network with other individuals, but the MSCB program taught me how to properly network with individuals and what the right approach was. Also, the MSCB program guided me in making my LinkedIn profile elite that would make me stand out to recruiters and other medical device professionals. The hesitation that I had that prevented me from signing up immediately was the financial commitment, but I knew I’d exhausted all my resources and options on my own in trying to secure a position. I knew I needed elite mentorship and guidance, and finally signing up for the MSCB program was the best investment I could ever make. When you consider what will happen to yourself as a leader and your revenue. It’s a no-brainer. You have so much to gain and absolutely nothing to lose if you show up 100% just as Samuel does! Thank you so much to the EYS team; my life and my career will never be the same!

Haley Moffatt

Territory Specialist at

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I’m thrilled to share that l have accepted a position with as a Territory Specialist. My background has been in nursing, everything from the operating room to bedside care. Taking this step into medical sales I had no idea where to start which is how I stumbled across Evolve Your Success.
 
With guidance from my incredible mentors at Evolve Your Success and Samuel, I was able to successfully make that transition. A huge thank you to my mentors Blake Williams, Blake Cagle, Kelsey Stark, Nidhi Joshi and Emma Sturtevant who offered me continuous support throughout this entire journey.

Before this, I barely knew where to start. This program gave me the tools I needed to create a foundation so that I could confidently make this transition between careers. Learning how to approach the interview process, understand different companies, and really tell my story was what set this program apart.

I’ll admit I was hesitant to invest in this program, however, now that I’ve done it I know that it was the right decision.

Thanks to Samuel and his team, my hard work, and God, I’m grateful to be moving forward in this new career. To anyone considering the leap, I can’t recommend EYS enough. This experience has been life changing, and I’m beyond excited to see what the future holds in this industry.

Benjamin Jarosch

Associate Clinical Representative at

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I am thrilled to announce I just stepped into a new role as an Associate Clinical Representative with . I want to thank the Medical Sales Career Builder (MSCB), this wouldn’t have been possible without them!

Previously I worked as an occupational therapist in an acute care setting. And before that, as a freelance photographer. I’ve made big career jumps before, but I wanted to be more intentional and prepared this time. In school, I remember learning about emerging technologies and the valuable role that OT’s can play in non-clinical spaces, given our unique training. However, I had no idea how to grow beyond the clinic. 

Before enrolling in the Medical Sales Career Builder program, I didn’t even know what I didn’t know. I was listening to podcasts, reading blog posts, and taking inconsistent shots in the dark for networking. My biggest hesitation to sign up for coaching was committing myself to a goal when I didn’t yet have a clear direction in mind. 

From listening to his podcasts, I knew Samuel had a track record of success and a wealth of connections to a broad range of people within the industry. That gave me the confidence to sign up and follow his direction. After going through the MSCB program, I can honestly say I wish I would have started sooner. 

The team at Evolve Your Success were phenomenal. They really listened to my story and took time to customize my strategy with me. Samuel and the mentors were instrumental in navigating me into device sales based on my preferences and background. They helped lay out action plans, including research, book lists, group discussions and training sessions, as well as specific networking strategies and mock interview preparation. Through the program I gained a new like minded community to collaborate with. The whole process could not have been more straightforward, and spelled out the exact steps I needed to take to get to where I am now. 

As with most things in life, you get out what you put in. I highly recommend investing in yourself by joining the Medical Sales Career Builder program. Their team will equip you with the knowledge, tools, and support to take control of your career and reach your goals. 

Thank you again to Evolve Your Success for making this career in medical sales a reality for me.

Kienn Cape

Therapy Consultant at

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I’m thrilled to share that I’ve just received a job offer with  , working with spinal cord stimulation for chronic pain! My background has been in nursing, everything from bedside care to travel nursing and IV clinic work; stepping into medical sales felt like uncharted territory. With guidance from Samuel and the incredible EYS team, I made it here. Huge thanks to mentors like Nidhi, Blake, Jules, Shawna, and Aaron, who supported me throughout this journey and are people who genuinely care. 

Before this, I barely knew where to start. I had friends in pharma sales but wasn’t familiar with the broader field of medical device sales or how many opportunities it offered. I wanted a way to continue helping patients in a new capacity, but I didn’t know how to approach the interview process, understand different companies, or even determine the right path within medical sales for my skills and goals.

EYS was like a roadmap, breaking down each step in a way that felt almost like solving a puzzle. They helped me recognize how my clinical background as an RN is full of transferable skills that are valuable in medical sales. The program also laid out the companies, roles, and key industry players that aligned with my experience and interests, giving me the knowledge and confidence to navigate interviews successfully.

I’ll admit, I hesitated initially. I wasn’t sure if EYS was legitimate. But after talking to April and connecting with people who had been through the program, I knew they were genuinely invested in helping professionals like me succeed. It’s something we laugh about now!

I’ve come to realize how many fulfilling, growth-oriented opportunities exist in this field, and EYS has been an incredible part of making this happen. Medical sales has so much to offer, from professional development to a work culture where people are genuinely happy and hard work is rewarded, something I hadn’t experienced as a nurse.

Thanks to EYS, my hard work, and God, I’m grateful to be moving forward in this new career. To anyone considering the leap, I can’t recommend EYS enough. This experience has been life changing, and I’m beyond excited to see what the future holds!

Lou Mirabello

Associate Spine Specialist  globus logo

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One year ago, I was a registered nurse in the Emergency Department here in Columbus, OH, when Samuel from Evolve Success reached out to me. His question was simple: “Have you ever considered a career in medical devices?” The truth was, I had.

At that time, I was three months into my journey trying to break into the medical device field. I had already “considered” that I no longer wanted to be a bedside nurse. I had also decided that enough was enough.

So, I declared that asking for help was not a sign of weakness. In fact, I firmly believe today that seeking the wisdom of others is the ultimate sign of strength.

And that’s exactly what I did. I joined Samuel’s team at Evolve Success for professional, high-quality mentorship. The result? Within three months of being equipped through his program, I did it—I got the job I had always dreamed of.

My advice to you? Take yourself seriously, or no one else will. I’ve found that the best way to show respect for myself is by valuing my time and investing in my dreams. I’ve learned to use my resources to rewrite my life’s script. It turns out that mentorship is a massive competitive advantage, and I’ve learned to leverage it as much as possible.

Here’s the reality for medical sales applicants: time will continue to pass, and some of you will settle—even though deep down you know you’re selling out on your professional dreams. Days will turn into weeks, weeks into months, and eventually years will slip away as your ambition of breaking into the medical device industry fades into distant thoughts.

I firmly believe that if you give Samuel a chance to guide you in your journey, not only will you not regret it, but soon you won’t be able to contain your excitement. You’ll realize that someone out there is in the same position you were just a short while ago—lost, with a dream to change their life and potential, but no direction. You’ll likely feel as I do now: eager to intervene and change someone else’s life. To pay it forward, just as someone did for you.

A sincere thank you to Samuel and the entire team at Evolve Success for your commitment to excellence and your continued investment in me.

Wishing all you medical device applicants the best.

Christine Mortenson

Medical Device Sales | New Business Development | Fierce Advocate for Positive Patient Outcomes | Hockey is my Happy Place

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I’m Now a Medical Territory Manager! I was a Regional Sales Representative for Long-Term Care pharmacy services. I had dreamed of getting into the med sales industry when I went into my career as a nurse, but the pharmacy sales job came to me, and I had just settled. Fortunately, I had a job shakeup that allowed me to determine that now was the time to pursue my original vision. I absolutely would not have this position without Samuel and the Evolve Your Success community. A lot of people my age would just stop trying, but EYS believed in me. EYS allowed me to break into the industry in 90-Days after I had been trying on my own for over two years! I had lots of recruiter screenings, and a few interviews with hiring managers, but I was never offered a position. Before EYS, I didn’t realize I was doing the bare minimum to get hired. I was applying everywhere, hoping to get noticed and waiting. It just wasn’t working! I didn’t know that that was not enough to compete in an industry this sought after, and against people who knew what I didn’t know about the process. Of course, I had to think hard before making a financial investment that’s reasonably substantial. But when I read the testimonials of real med sales reps on the site and learned that I wasn’t the only one taking a chance on my success, that EYS was sharing that risk also, I knew I had to do it. Though you might be able to cobble together some of the steps of getting a role in med sales from online research on your own, you just can’t know what you don’t know! The process of going through EYS presents this insider knowledge to the student, as well as giving you a progression of difficulty as you obtain the information, and you begin to master it. Not only that, but they give you access to amazing mentors and instructors, allow you to practice your interview skills, and teach you how to market yourself through social media and your own website! I cannot stress enough that EYS was the factor that made the difference in my successfully landing my dream job! The support, structure, and knowledge gained was invaluable! I would recommend this course to ANYONE looking to break into medical sales Thank you so much, EYS! This journey has been life changing and has resulted in the successful culmination of my 18-Year ambition!

Jerry Johnson

Territory Manager Endoscopy with 

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I highly recommend Samuel’s EYS Program! The program is pivotal for not only people who are trying to break into a medical device/pharma career, but also for those who are already in and simply want to enhance their experience and have more success! Samuel’s team is also stellar when it comes to attentiveness and efficiency. Everyone is on the same page and they are all extremely resourceful. If anyone is looking to break into this rewarding industry and you are experiencing difficulty, I encourage you to invest in yourself and give the EYS program the opportunity to get you there!

Ashley Stratton

Sports Medicine Associate Sales Rep | Doctor of Physical Therapy | Former DI Soccer

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I am happy to announce I have accepted a job offer with Sports Medicine in Phoenix! I extend so much gratitude to the Evolve Your Success group as I land this role and get ready to pursue my dream job. I am a Physical Therapist who became a little stuck in the profession due to issues with reimbursement and the difficulty for continued growth upwards. I turned to EYS to assist me in learning about the medical sales industry and gain knowledgable mentors who were able to help coach me in this process. I am a strong believer in surrounding yourself with the best and good things will happen. I did work hard, but with the support of my mentors and other colleagues going through a career change, I felt a sense of community and it confirmed my drive to get into this industry. I have already learned so much through the interview process, and feel very blessed to have had the resources this group provided. I have made lifelong friends and I cannot wait to continue to follow others’ journeys to pursue this incredible field. I urge you to give Evolve Your Success a try to gain mentorship, guidance, and support through any career transition.

Betsy Earnest

Pharmaceutical Sales Specialist

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I landed my dream role at and am excited to make a difference in patients’ lives as a Pharmaceutical Sales Specialist.

After working as a nurse for 13 years and running my own floral design business I wanted to find a way to blend my clinical background and entrepreneurial experience to pursue a fulfilling career in medical sales.

Before I enrolled in the Medical Sales Career Builder I was hesitant to begin my journey and wanted to make sure I could be as prepared as possible when working to break in. That’s where I found Samuel and the team at EYS. I began listening to medical sales podcasts and heard story after story of how EYS helped change lives. I knew that by joining the program I would have all the tools and coaching necessary to be successful in achieving my goals.

Going through the steps of the MCSB gave me the 30,000 foot view of what it takes to break into such a competitive industry. I knew I would come out on the other side changed and that it would set me apart from the many others looking to do the same. The team at EYS helped me gain the confidence it takes to interview, taught me how to clearly articulate my story, and easily translate how my background as a nurse and business owner can drive success into this industry.

Along with the incredible learning materials I was blown away by the enthusiasm and professionalism of all the mentors I was able to learn from. Not only did they offer guidance from their past experiences they tailored their support to my unique background and career aspirations. If you know you are looking to make a change and don’t want to make it alone, EYS gives you the team and the support you need to be successful. It takes time and a lot of hard work but in the end it pays off and you will be proud of the journey you made to get there!

Thank you again to such an incredible team that changed my life and so many others!

Aaron McCartney

Disrupting Healthcare using AI | RCM | SaaS

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I just landed an offer for my dream job at ! Though I truly enjoyed working as a physical therapist, I can’t wait to start my career in the sales world as a Clinical Account Executive.

This opportunity would not have been possible without Samuel, the team at EYS, and the MCSB program. Prior to enrolling with EYS, I was very frustrated with the lack of interviews and opportunities I was getting in the Medtech sales space. With the lessons learned from MCSB and guidance from the incredible team at EYS, I was empowered with the tools needed to earn interviews and thrive in the hiring process. Though I tried to acquire knowledge through podcasts, the straightforward and personalized EYS program was a major help to learn the ways of the sales world. Samuel, Blake, and my mentor Ryan provided encouragement and boosted my self-confidence that I can secure a job in the non-clinical space. The EYS program helped me translate my clinical skills/background as physical therapist into a salesperson in the medical field.

I highly recommend anyone who is passionate about making the transition into medical sales to join EYS. You will certainly not regret it, as it is truly a family that wants to see you succeed as much as you do!

Naz Momtaz

Medical Sales Representative

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I just landed a job offer from Becton Dickinson . I owe this opportunity to Samuel, the program, and the incredible mentors at EYS.

I am a former teacher with some sales experience, and switching to medical sales felt like an impossible leap. For about two years, I applied for medical sales jobs, but I didn’t even get a single interview. I tried applying directly on LinkedIn, but that didn’t work. I had heard about EYS, and did some research on it. The biggest criticism I heard was that if you know how to start a conversation with strangers, you shouldn’t have to pay for a program to get you a job. I tried networking on my own, but it didn’t get me anywhere.

After exhausting all other options, I decided to give EYS a try. From the moment I joined, I was enrolled in workshops and connected with a supportive team of medical sales reps who genuinely wanted me to succeed. I learned how to network effectively, who to reach out to, and how to make the right connections. The classes were excellent, and soon enough, I had a strong resume, much better industry knowledge, and a lot more confidence in my ability to land a medical sales job.

Within a month of joining, I started getting interviews! I couldn’t believe I was actually being seen by hiring people and seriously being considered for these jobs. But getting an interview is just the first step; you need to stand out. I did multiple mock interviews with EYS professionals and had phone conversations with my mentors before some of my interviews. I never felt alone in the process. Even when I received the job offer, I called one of my mentors right away and got some valuable advice on the next steps.

I’ve spoken with many medical sales professionals who have shared their own struggles in landing their first jobs. They’re all amazed at how quickly I received my offer and how it came about. I can honestly say I owe it 100% to EYS. If you’re in the same position I was in and are considering joining the program, don’t hesitate. It’s worth every penny, and the sooner you start, the sooner you’ll get a job offer.

Thank you EYS team for making a career in medical sales possible for me.

Alana B.

Sales Manager delivering solutions for sales and healthcare professionals to pursue passion for customers and patients! Sales Leader | Strategic Partner | Specialty Sales | Solution Selling | ACTIVATOR

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Samuel understands how to deliver expectations in your interview. He listens to your story to provide valuable solutions towards delivering your sales portfolio in an impactful and concise way.

He also quickly identifies any opportunities you may have to successfully exemplify your candidacy match for the role you are applying for.
His methodology boosted me with tools and confidence needed to access my dream job! I hope I will get more opportunities in the future to utilize his full program.

Katherine Thrasher, MBA

Digital Marketing | Solutions & Results Driven | Pharmaceutical Sales Expertise | People Connector | Relationship Manager

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Samuel is an excellent coach that helped me prepare for my pharmaceutical sales interviews. Coming from a non-pharmaceutical background, he utilized his previous sales experience and coaching tactics to help me become more prepared and more confident before meeting with hiring managers. As a result, I was offered a sales position within the pharmaceutical field! I highly recommend working with Samuel as a sales coach!

Julie Imbruno

Executive Vaccine Representative at Merck

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Samuel is one of the most authentic, well versed, inspirational coaches in the industry. I chanced upon Samuel’s LinkedIn profile and connected with him based on his industry knowledge. Upon our very 1st conversation I knew whole heartedly that he was the exact person I needed to help me make the career change I was looking for. He explained his program and what it had to offer. He also relayed what to expect within the 6 weeks we’d be specifically working on building this change together. The program he has in place works, because of its structure and methodology. He provides the most beneficial/honest feedback and support. He makes himself available for any and all questions. He has 1st hand working knowledge and experience of & within the industry and how to become exquisitely prepared for a career change into medical/pharmaceutical sales. Most importantly what his programming offers and the steps taken to ensure personal success(es) are worth every moment of time spent (resume building, interview preparation, presentation, etc.). Without Samuel’s guidance, support, knowledge, encouragement, honesty, and support I would still be looking for a pharmaceutical sales position. I feel blessed to have met him & had his guidance. “Once a client always a client”. Although the “career change” guidance and programming is no longer needed…I will remain his client for life (that’s guaranteed). Within the 6 short weeks of programming time…I went from barely understanding the industry to landing a dream position. Without a doubt…I will continue to access Samuel as my mentor and coach throughout my pharmaceutical sales career. I will reach out to him to assure my continued growth & success in this field. He’s the gentleman anyone needs if they are serious about making a career change. There is no doubt everyone succeeds with Samuel! To say that I am extremely grateful is an understatement.

Kelli D.

Licensed Medicare Direct Sales

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I decided to invest in Evolve Your Success sales coaching program to better my chances in pharmaceutical sales interview processes. Samuel delivered an excellent customer experience. Due to time constraints on my end, we had to do a “crash” course and the information and tools I received was still invaluable. The passion and knowledge that he integrated into the consults, was everything that I needed to boost my confidence, through proper preparation and key tools for successful interviewing in this very specific niche market. Receiving recorded videos of each training session was especially helpful to be able to be fully present during the session and not have to worry if I missed taking notes on some small but integral piece of information.

I highly recommend this program for any person interested in investing in their own success in sales. If you want better outcomes you must exercise your 5 P’s: Proper Preparation Prevents Poor Performance. Samuel will go above and beyond to help those who are serious about being prepared for success! I have already raved to my colleagues about the evolve your success programs and they all saw first hand how I was positively impacted toward greater results in my sales career!

I was willing to support this new business because I saw the passion behind it. And what I received was a first rate sales program. I am better personally and professionally for it, and you can be too. Invest in your now and reap the fruits forever. 2020 is a great year to start to Evolve Your Success for the decade ahead!

Jennifer Peckman-Rethman

Business Development Kansas City at Carl Zeiss Vision, Inc.

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When I scheduled my initial appointment with Samuel I wasn’t sure what to expect. In my case I needed advice and information to push through not being able to find the right sales job. Samuel tailors his program to your specific goals and puts in place a plan for success. His knowledge about medical sales is very impressive and through his sessions I felt much more confident and prepared to interview and negotiate and ultimately land 2 job offers. I highly recommend meeting with Samuel and start working towards your goals so you can land your dream job!

Stephanie Hernandez

B2B Sales. Medical sales. Financial services

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If you want to progress in your career, I highly recommend working with Samuel. Samuel is a well experienced individual who is passionate and dedicated to get the tools you need. Like many others, I was putting time on searching interview tips online and is nothing compared like the help you would receive from Samuel. He is a great coach who is also assertive to help follow your dream career path. Samuel has been a great help on giving advice and tools on what I needed to work on to land an opportunity I have been waiting for! Again I recommend his system for anybody that wants an opportunity in the medical sales industry!

MSP 166 | Cardiac Rhythm

Crystal Sobande

Cardiology Account Manager II

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I highly recommend Samuel if you are looking to advance your career. Samuel is very professional, a great coach, and a fabulous mentor. I have learned so much through the Medical Career Builder Program. I honestly wouldn’t have been able to get to where I am in my career without him. I am very happy to say that within a few weeks of starting his program, I was able to land several interviews and have recently accepted an offer working my dream job for Medtronic.

Ryan Pfeiffer

Nuclear Medicine Flex Force & Clinical Education Specialist

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Samuel is a top-notch medical sales leader, mentor and entrepreneur who knows how to get results while teaching others how to develop their own skills to do the same. I started his program as a Nuclear Medicine Technologist and have been hired as a Clinical Specialist at Siemens Healthineers. He works extremely hard, is passionate about his mission and builds success not only in himself or his company, but in the people around him. I’ll recommend this guy any day.

Andrew Koehler

Surgical Robotics Program Builder 🦾 | Disruptive Technology | Clinical Sales | Capital Sales | Surgical Robotics

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Samuel is a joy to work with! I started the EYS program and we immediately focused in on what I had learned and Samuel was able to help me drill down to what I needed to work on and articulated how to strengthen the weak points in my armor. The Career Builder Program and the wealth of videos, personal 1-1 time, and behind the scenes interviews and workbooks helped me prepare to land the job of dreams.

Many thanks to Samuel and EYS for their help keeping the fire lit and pushing me to be my best

Eric Knotts

Senior Therapeutic Area Specialist (Neuro Psych), Bristol Myers Squibb (BMS)

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When I first embarked on my journey to break into the pharmaceutical sales industry, I feeling getting quite discouraged. I was doing everything I could to really stand out, but only finding that I was able to make it to the first and second round of interviews. A full year and a half passed, with many courses and certifications under my belt, when I finally came across the Medical Sales Podcast by EYS. From here, I heard about the Medical Sales Career Builder and immediately enrolled! I knew that I was doing something right to get me into the interviews, but something was still preventing me from getting past that final interview and this program would give me the perfect opportunity to find out exactly what that was. With Samuel’s coaching and after going through the relevant learning modules and workbooks, I was finally able to master my approach to interviews. It turns out this is exactly what I needed to finally break though and get me the job! I was ecstatic when I got the job offer and I couldn’t have done it without Samuel’s help and support . Thank you Samuel!

MSP 82 | Medical Sales Representative

Brett St Clair

Medical Device Sales Representative

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Enrolling in Samuel’s EYS Career Builder program was the best professional decision I have made to date. The knowledge I gained through the program was pivotal in making myself the candidate I desired to be. Beyond the coursework, lessons, calls (etc), the course encourages you to commit to something that is often overlooked – internal reflection. While developing your skillset, network, and overall knowledge of the industry is incredibly important. One of the biggest takeaways for me was taking what you had learned and connecting it to your “why.” Why do you want to work for this company? Why do you want to promote these products? Why is this your passion? This course isn’t structured to land you “just a job,” it is structured to help you land your dream job. Which I was able to accomplish.

I wish everyone had the opportunity to learn from an individual like Samuel. He is someone who I consider as a coach & mentor, but also as a friend. Samuel is relentlessly focused on developing talent while pushing you to grow through positive reinforcement. The EYS program has made an undeniable impact in my life, and for that I give Samuel and the program my respect and highest recommendation.

Tyler Ropp BSN, RN

Senior Mako Product Specialist at Stryker | Robotic Joint Replacement

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I just got a job offer from Stryker! I want to thank Samuel and the Medical Sales Career Builder Program. As an experienced nurse, I knew for quite some time I wanted to apply my experience in a different way within the medical device industry. Before I found the program, I had applied and interviewed for several jobs in the industry but never received an offer. I was doing my best to prepare on my own listening to podcasts, reviewing resources on LinkedIn, and reading up on any interview prep I could find. No matter what I had done, I wasn’t seeing the results I wanted and knew I needed to make a change. I found Samuels’ program on LinkedIn, and after contacting him he got back to me in less than an hour and we started working together just 3 days later. Samuel had a clear process and plan for helping me succeed. He quickly determined my weaknesses and we worked extensively to improve them. I was given the resources and support I needed to get me to where I am today with a job offer from Stryker! Working with Samuel was the best decision I have made in helping acquire my dream job. Thank you again to Samuel and the Career Builder Program!

Alana Rugg MS, CMR

Area Manager, Therapy Awareness. Northeast & Atlantic Coast

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I just got a job offer!!! Thanks to Samuel and the Evolve Your Success Community. Many thanks to the Medical Sales Career Builder, I wouldn’t have been able to do this without them. Before I discovered the program I wasn’t getting as many interviews as I was hoping despite the fact that I was applying to multiple job opportunities. I was searching for job opportunities in my area and just applying to them online and hoping someone would call me. I was becoming frustrated and knew I needed to do something different that would make me standout from other candidates, that’s when I discovered Evolve Your Success. I researched the program and spoke with others who were past clients of the program, I heard nothing but rave reviews. As soon as I joined and spoke with Samuel I knew I made the right decision. Going through the Medical Sales Career Builder program was simple and intuitive. It gave me an exact road map that lead me to my new position! Joining this program was the best decision I have ever made. It taught me so much, brought me out of my comfort zone, and it gave me the confidence I needed to win the job of my dreams. I highly suggest you join the program, do the work, because the skills you learn here and the connections you build are the best in the industry. Now that I have the dream job I’m looking forward to the future and signing up for the next phase of the program, Sales Builder. Thanks again Samuel because of you and the team my career is on the right track!

Judy Gbadebo, M.D.

Physician-Scientist | Medical Affairs | Clinical Education and Research Director at scPharmaceuticals

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I just got a job offer! Samuel’s EYS Medical Sales Career Builder Program was bar none one of the most valuable programs I have ever had the pleasure of joining. As a medical doctor transitioning from clinical medicine into the biopharmaceutical industry, I knew I needed a professional, goal-directed program to guide my way in this bold, new venture. Samuel’s program helped me learn how to leverage my experiences in a unique fashion within the biopharma industry. His program provides an overabundance of resources. From networking and resume writing to interviewing and negotiating, EYS was there at every step of the process. I never felt alone, and was constantly encouraged.

Thank you Samuel for your expertise and creation of the EYS Career Builder Program!

Katherine Stovall

Area Sales Manager

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I’m so glad I went through the Medical Sales Career Builder program! I received amazing guidance and coaching that gave me the exact steps I needed to land my new position. I would definitely recommend going through the program to anyone wanting to break into the industry like me!

Kristina Stewart

I connect prescribers with treatment solutions for Migraines and Tardive Dyskinesia

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After recently migrating to the US, I was eager to re-start my career in Pharmaceutical Sales. I quickly realized that I would need an experienced industry professional to guide me on this journey. Samuel and the EYS Career Builder Program exceeded my expectations. Having Samuel as my coach and mentor, enabled me to package my skills and experience in an effective and concise way that translated well in my interviews. I landed my new role! Thank you Samuel and your team for helping me realize my potential.

DH Williams

Specialty Brain Disease Sales Professional | Expertise Connection Builder| Fitness Educator

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I was having such a challenging time trying to land a dream job in the medical sales world. I thought I was doing everything I could to make this happen however after 5 months I became burnt out and unmotivated.

I wasn’t sure what I was going to do. I had reached out and connected with over 1000 connections on LinkedIn and to my surprise, I ran into someone from my hometown who had much success in the field. He and I discussed the issues I was having and that’s when he told me about Samuel and his program.

I decided to give the program a try and signed up on June 2nd of this year. Within hours and days of signing up, I became very fascinated with what I was learning. The program made so much sense and helped me to become lazer like focused on what I wasn’t doing earlier to become successful and what I could do to make this happen.

July 2nd of 2021 I received an offer!

Not only was it from the specific company I was most interested in but also, it was in the specific city I was wanting to move to – clear across the east to the west coast.

Samuel and his program have truly changed my life! With his guidance including a weekly online module, live class and guest speakers in the field – just to name a few – anyone can succeed to land the medical sales position job of their dream!

Nicholas Andrews

Territory Manager, Diabetes – Atlanta South / Proven Sales Professional with an Unwavering Commitment to the Service of Others.

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Samuel and his team at Evolve Your Success are game changers for professionals who are looking to present themselves at their best. I knew the competition for a career in the medical sales arena is immense and I needed to prepare myself to standout amongst all the other candidates vying for the same positions as I was. Sam will tell you I am very self aware of my strengths and weaknesses and I am very comfortable about speaking on what I know but not so much talking about myself. Enrolling in the Medical Sales Career Builder Program offered a holistic approach of how to represent my skills and attributes to hiring managers all awhile staying true to myself as I told my story. When you commit to the process the results happen, I landed a perfect role with the #1 medical device company in the world with no prior medical sales experience. You owe it to yourself and your career to join Evolve Your Success !!

Jeffrey Koshy

Supply Chain and Procurement Enthusiast | Sales Professional | Web Developer

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The journey of breaking into medical sales can be much longer and harder than many expect. One thing I learned from Samuel is that networking goes a long way into landing a job in medical sales. They also helped me get better at my interview skills and answer questions more genuinely.

Zachariah C.

Therapeutic Sales Specialist @ Leo Pharma

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Prior to enlisting Samuel’s services I was a “middle of the pack” rep at Primus. Not the worst, but far from the best. Up to that point I thought I had all of the tools necessary to get into President’s Club, but my results were showing otherwise.

The missing ingredient that Samuel has given me is fire. The fire to go out everyday and work my territory to its max. The fire to use my downtime at home to prep & prepare for the day ahead. Evolve You Success was the ignition I needed to help realize the kind of rep I am, what my unique personality brings to the table, and how to leverage the sum of these parts to the maximum.

When I began Samuel’s program in September of 2021 I was ranked 12th out of 40 reps, by the end of the year I finished in 6th place; comfortably in President’s Club. I also ended 1st nationally for our brand Promiseb which garnered me another award.

For those on the fence I strongly recommend making the investment. I have easily recouped the cost not only in the awards I won but the increased bonuses that have come along with it already.

Cody Mathis

Interventional Imaging, Siemens Healthineers | Technology Educator | Product Specialist | Outdoor Enthusiast | Winemaker | Lets Connect!

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Samuel’s Evolve Your Success program has directly contributed to my personal success, and I recommend it to anyone who will listen.

Although I was an active scroller and 👍 on LinkedIn, I wasn’t a content creator and my profile read like a resume with an outdated picture. During Samuel’s coaching and education sessions, my profile was rebranded to look more appropriate to my audience as a sales professional. With Samuel’s help, I became comfortable engaging with others with comments and creating meaningful content.

The results are in! The EYS program has helped take my LinkedIn voice outside of my company and straight to my customers. Since starting EYS, my connections and followers have doubled and my profile views skyrocket with new content. One meaningful LinkedIn interaction recently has assisted in securing a multimillion-dollar project and I’m confident there will be more! 😊

Duston Harper

Teaching high performers to achieve prosperity through mindset and accountability